Our commitment
Oak River Lending LLC is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and to apply the relevant accessibility standards.
Conformance status
Our website oakriverlending.com is designed and built to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. WCAG defines requirements for designers and developers to improve accessibility for people with disabilities. Level AA is the standard most commonly referenced in U.S. accessibility laws and guidance, including the Americans with Disabilities Act (ADA).
Accessibility features
The site includes the following accessibility features:
- Semantic HTML structure with proper landmark regions
- Skip-to-main-content link for keyboard and screen reader users
- ARIA labels and roles on interactive elements, including navigation, accordions, progress indicators, and form controls
- Visible focus indicators on all interactive elements
- Full keyboard navigation support
- Text alternatives for images and icons
- Color contrast meeting WCAG AA standards across the site
- Honors the prefers-reduced-motion media query for users who prefer minimal animation
- Responsive design that adapts to all screen sizes and zoom levels
- Form fields with associated labels and clear error messaging
- Live region announcements for form submission status (success and error)
- Honors the Global Privacy Control signal
- Page titles and headings organized in a logical hierarchy
Limitations and known issues
While we strive for full WCAG 2.1 AA conformance, some content on the site may not be fully accessible at all times. Known limitations include:
- Third-party content (such as embedded videos or external links) may not meet our accessibility standards. We work with vendors to encourage accessible alternatives.
- Some legacy blog content may not have full alt-text for decorative images. We update content as we encounter it.
Assistive technology support
The site has been tested with the following assistive technologies:
- NVDA (Windows) with Firefox and Chrome
- VoiceOver (macOS) with Safari and Chrome
- VoiceOver (iOS) with Safari
- TalkBack (Android) with Chrome
- Keyboard-only navigation
Feedback and contact
We welcome feedback on the accessibility of our site. If you encounter accessibility barriers or have suggestions, please let us know:
Email: accessibility@oakriverlending.com
Web: /contact/general
We aim to respond to accessibility feedback within five business days.
Formal complaints
If you wish to file a formal complaint, you may contact the U.S. Department of Justice Civil Rights Division at ada.gov or by phone at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).
Ongoing effort
Accessibility is an ongoing effort. We test, audit, and improve the site continuously and welcome feedback that helps us improve faster.